Subscriptions/Memberships
Plans will automatically renew unless cancelled. Subscriptions may be canceled at any time.
Refunds Policy
We do not offer refunds unless we explicitly state on our website that a refund will be offered in a specific circumstance. For example, we offer refunds as part of the score guarantee for our Premium Test Prep membership.
Our 100% Satisfaction Guarantee
We provide a 100% satisfaction guarantee on your initial class session or tutoring session. If you are unsatisfied with your initial tutoring session or class session, then we will offer you one free tutoring session or one free class session to compensate. At AG Tutoring, we pride ourselves on high-quality instruction. We want to ensure that every single client leaves his or her session completely satisfied. If you are ever unsatisfied with our services, we want to know so that we may rectify the situation.
Cancellations, No-Shows, & Late Policy
Clients must provide at least 24-hour notice prior to canceling a scheduled tutoring session. If the client fails to provide this 24-hour notice or does not show up to a scheduled session, then the client will still be charged for the scheduled tutoring session. Clients cannot cancel class sessions. If a client cannot make a class session that they have already signed up for, then the client will lose that class credit. If a client shows up late to a scheduled session and/or class, then the client is only entitled to the remaining time in that session and/or class.